Electrical Callout Advisor at Boxt Limited
Leeds LS15 8ZB, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

23 Oct, 25

Salary

0.0

Posted On

24 Jul, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Management Software, Communication Skills

Industry

Electrical/Electronic Manufacturing

Description

ABOUT US:

When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers’ homes and lives.

JOB SUMMARY:

The Office based Electrical Callout Advisor serves as the critical first point of contact for customers experiencing electrical faults or emergencies. This role involves managing incoming electrical callouts, prioritising requests based on urgency, coordinating with electrical engineers or technicians, and delivering exceptional customer service throughout the resolution process.

QUALIFICATIONS & SKILLS:

  • A minimum of 5 years electrical field experience & previous experience in customer service or call handling, ideally within electrical services or emergency response.
  • Basic knowledge of electrical systems and common faults is highly desirable.
  • Strong communication skills with the ability to explain technical information clearly.
  • Excellent organisational and multitasking abilities under pressure.
  • Calm and professional demeanour during emergency or high-stress situations.
  • Proficient in call management software.
  • Detail-oriented with good problem-solving skills.
  • Flexibility to work on-call shifts, including evenings, weekends, and holidays as required.
Responsibilities
  • Receive, assess, and prioritise incoming electrical callout requests via phone, email, or digital platforms.
  • Dispatch and schedule qualified electricians or engineers to customer sites promptly, ensuring efficient response times.
  • Maintain clear and professional communication with customers, providing updates and basic advice where appropriate.
  • Log all customer interactions, job details, and status updates accurately in company systems.
  • Offer basic troubleshooting guidance to customers during calls to help mitigate issues before engineer arrival.
  • Liaise between customers, field engineers, and internal teams to facilitate smooth and timely issue resolution.
  • Monitor ongoing callouts and follow up post-service to ensure customer satisfaction.
  • Identify trends or recurring electrical issues and report findings to management for continuous improvement.
  • Ensure all activities comply with health and safety standards and company policies.
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