First Bank and Trust is committed to delivering exceptional banking experiences to our customers through innovation, technology, and personized services. We are looking for a detail-oriented and customer-focused Electronic Banking Specialist to join the Electronic Banking Department and provide high-level support for our banking products and services.
The Electronic Banking Specialist will serve as the go-to resource for consumers, business customers, and front-line branch staff, providing support for all electronic banking services. These services include Online Banking, Mobile Banking, Cash Manager, Treasury Services, Merchant Services, Bill Pay, iTalk, eStatements, and ATM/Debit Cards.
This role requires strong problem-solving skills, superior customer service, and the ability to communicate technical information clearly to both customers and front-line staff.

QUALIFICATIONS

• Prior banking, financial services, or electronic banking experience preferred.
• Strong technical aptitude with the ability to troubleshoot software, applications, and devices.
• Excellent customer service and communication skills (both verbal and written).
• Highly organized with strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient with Microsoft Office Suite; experience with banking platforms (Jack Henry, NetTeller, Banno, etc.) is a plus.

• Provide customer service support via phone, chat, and branch staff inquiries related to all Electronic Banking services.
• Set up and maintain Online Banking, Cash Management, and Treasury Services accounts.
• Train Cash Management customers on ACH, Wires, Positive Pay, Stop Payments, and related services.
• Troubleshoot technical issues, including scanners, mobile applications, debit card processing, and online payment portals.
• Assist with merchant services packets, E-Banking audits, and loan payment processing.
• Manage customer cardholder disputes and assist with debit/credit card processing, including fraud/lost card support.
• Maintain and review daily, monthly, and quarterly reports to ensure system accuracy and compliance.
• Support internal staff with system access, training, and troubleshooting system accesses.
• Serve as an administrator for support groups, ensuring accurate call queue setup and system permissions.
• Perform reconciliations, GL entries, and other back-office support functions.
• Promote digital banking features and benefits to customers and staff to encourage adoption and usage.
• Perform other duties as assigned.