Electronic Health Records Support (Athena) at CPS Solutions, LLC

Morristown, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Athena EMR, Project Management, Microsoft Excel, Customer Service, Technical Support, Relationship Building, System Implementation, Documentation, Testing, Onboarding

Industry

Hospitals and Health Care

Description

Benefits: * Health * Dental * Vision * 401(K) * 401(K) matching * Life and Disability * Paid Time Off * Holidays Essential Functions: * Actively participate in routine meetings with department heads and/or super-users to identify, document, and prioritize their needs. * Perform follow up with departments to maintain a casual interface with the individuals and to focus on relationship building with the department. * Act as support and point of contact and support for EMR end users. * Support the go-live process and onboarding of new departments/offices and providers. * Provide support in the assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests. * Maintain a strong and positive relationship with all application vendors. * Work with end users to complete projects as assigned. * Provides support for the project direction and management to a team of resources in order to accomplish common goals defined by the project scope and objectives. * Provides input in the development of project management protocols, procedures, and guidelines. * Provides support for the implementation services including, but not limited to: project management, rollout support, system selection, and operational planning. * Respond to support calls within designated times according to priority, and provide regular updates until resolution. * Provide and communicate clear documentation for support, status, and issues resolutions. * Remain current on Electronic Health Record releases/updates. * Completes project status reports and is responsible for escalating issues and resource needs to IT management. * Serves as a resource for other staff members. * In conjunction with and at the direction of the Electronic Health Records Specialist handles multi-project interactions, investigates/resolves interfaces, assessments, and related decisions while considering project priorities based on resources and funds. * Perform testing on new builds and applications during implementation and maintenance phases. * Create and build templates, departments and providers within the system. Skills/Abilities: * Demonstrates knowledge of the business, clinicals and communicator content of systems. * Must demonstrate the ability to lead projects from inception to completion with management supervision. * Must be competent in Microsoft and Excel software applications. * Excellent communication, organizational, time management, and customer service skills. * Excellent phone etiquette. Mental/Physical Requirements: * Combination of standing, sitting, bending, and reaching. * May work at computer monitors for prolonged periods with eye strain and muscle pain. * Periods of stress from workload. Qualifications: Education: High School Diploma or equivalent. Minimum of two years similar experience in a healthcare or business environment. License and Requirements: None

Responsibilities

Provide technical support and point of contact for EMR end users, focusing on the Athena system. Coordinate project implementation, system upgrades, and the onboarding of new providers and departments.