OVERVIEW

Work type: Full time
Salary: $79,122 - $96,073
Grade: VPSG3
Occupation: Customer Service/Call Centre
Location: Western Metropolitan
Reference: VG/6674MAY2025
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Utilise your Monitoring expertise to provide support and advice to the Corrections Victoria branch
• A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 31st December 2025
• VPS Grade 3: $74,580 - $90,558 plus superannuation.

ABOUT US:

Corrections Victoria’s Electronic Monitoring Services is a business unit within the Security and Intelligence Division. Electronic Monitoring Services maintains oversight of the state-wide program and management of the electronic monitoring operating centre.

ABOUT YOU:

As an ideal candidate, you will possess:

• Experience in, or capacity to quickly learn and use, Corrections Victoria and Department of Justice and Community Safety systems and applications
• The ability to guide others to create a culture of collaboration while identifying and working to overcome barriers to knowledge or information sharing
• The ability to monitor customer satisfaction to gain critical insights while looking for continuous improvement opportunities and ways to innovate.

Qualifications:

• Experience with working in a monitoring centre or similar environment, including where a professional phone manner was required (desirable)
• Practical knowledge and understanding of a corrections environment (desirable).

The primary purpose of the Electronic Monitoring Compliance Officer role is to monitor offenders’ compliance with electronic monitoring requirements, and administer all aspects of the electronic monitoring system, including response to system alerts in accordance with set protocols, management of electronic monitoring inventory and provide advice to a range of stakeholders. The Electronic Monitoring Compliance Officer role includes servicing the metropolitan based trial of the Youth Justice Enhanced Bail Supervision and Support program.
The role is primarily based at the State-wide Services Building, Ravenhall, although some state-wide travel and overnight stays may be required. The Electronic Monitoring Compliance Officer works rostered shifts over a 24-hour period, 7 days per week.

Some of your duties will include:

• Monitoring compliance with offenders’ electronic monitoring requirements and administer all aspects of the electronic monitoring system as required, including response to system alerts in accordance with set protocols
• Providing advice in the use of electronic monitoring equipment to a range of stakeholders
• Producing a range of Information Reports based on electronic monitoring data.

To learn more about this role before applying, please read the attached position description.