Electronic Services Representative at OUCU Financial

Athens, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

18.21

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Communication, Chat Support, Email Communication, Problem Resolution, Product Knowledge, Service Explanation, Complaint Resolution, Sales Recommendation, Transaction Processing, Information Research, System Maintenance, Scheduling, Listening Skills, Verbal Communication, Computer Skills, Teamwork

Industry

Banking

Description

Description Do you thrive in a fast-paced environment where each day is different? Then apply for the Electronic Services Representative position today! OUCU Financial is seeking several Electronic Services Representatives to join our team! As an ESR, you will have a direct impact on our members by answering inquiries through a variety of platforms—phone, chat, and email. You will be responsible for assisting Credit Union members with products and services as well as helping members to resolve account-related problems. At OUCU Financial, we believe that our employees make the difference. We recognize, appreciate, and empower our most valued assets - our employees! We offer an enthusiastic, team-oriented environment, with unlimited growth opportunities. In addition, at OUCU you will find a competitive compensation package, comprehensive training programs, an outstanding benefits package with an incredibly generous 401(k) retirement plan, and multiple volunteer opportunities to help our communities. The pay for this position starts at $18.21 per hour, with relevant education and experience considered in determining the starting pay rate. This position also earns incentive monthly, and we do not put any cap on the amount of incentive that can be earned. Duties: Receives incoming phone calls and answers questions regarding deposits, loan rates, account and service information, the operation of accounts, access to services, account discrepancies, and assists members in complaint resolution. Recommends and explains features of Credit Union products and services to members and inform them of new and on-going promotions. Helps members with issues related to credit and debit cards. Processes a variety of financial transactions for members. Research requests for member information including statements and cleared checks. Assists in maintaining member information in the system. Direct member calls or schedule appointments with appropriate staff. Our benefits include: Multiple medical plan options, dental and vision insurance, OUCU pays 80%. Employer paid long-term disability insurance, life insurance, and dependent life insurance Paid vacation, sick, and personal time off. Vacation time increases based on years of service. Generous 401(k) retirement plan 11 paid holidays per year Paid time for volunteer opportunities to help our communities Educational Reimbursement Annual stipends to purchase logo wear Free dividend checking and wires, Half off tax preparation fees Free premium subscription to the Calm.com app with the ability to add dependants Requirements High School diploma or equivalent required. Knowledge of credit union products preferred. Excellent listening skills, verbal communication skills, grammar, and interpersonal skills. Excellent computer skills and ability to learn new software. Must have a positive attitude and be able to work under pressure and without close supervision. Must work well with others and work within a team environment. Resume and cover letter required.

Responsibilities

The Electronic Services Representative will handle member inquiries across phone, chat, and email regarding credit union products, services, and account issues, including complaint resolution. Responsibilities also involve recommending products, processing transactions, researching member information, and maintaining system records.