Electronic Services Representative at Unison Credit Union

Kaukauna, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Troubleshooting, Customer Service, Interpersonal Skills, Attention to Detail, Communication Skills, Fraud Management, Account Maintenance, Online Banking Assistance, Report Review, Compliance Knowledge, Stress Management, Diversity Awareness, Analytical Skills, Decision Making, Time Management

Industry

Banking

Description

Job Title: Electronic Services Representative Department: Operations Immediate Supervisor: Chief Information Officer Job Summary: Provide prompt, courteous and effective problem-solving and troubleshooting skills to credit union employees and/or members when questions or issues arise. Ensuring that all responsibilities of the department are being administered and monitored including, but not limited to, card services, ACH, RDC, Bill Pay and accounts payable. Pay is commensurate with experience. Premium Pay for hours worked on Saturday. Essential Functions: Provide efficient, accurate, and high-quality service while maintaining exceptional member relations both internally and externally. Complete all member requests received from Financial Services and other departments. Handle all card maintenance for Credit/Debit Cards including but not limited to address changes, issuing card orders, card activation and assisting with issues/questions. Assist members/staff with Fraud disputes. Administer and monitor daily account activity, daily maintenance of ACH file, and accounts payable. Assist employees/members in online banking, bill payment services, and other account activity. Review and complete reports for internal department use. Assist members/staff in answering questions via phone calls or chats. Perform all duties in accordance with the credit union's service standards, operations policies, and procedures, and in compliance with applicable state and federal laws and regulations. Identify reportable transactions and activities under the Bank Secrecy Act (BSA), its implementing regulations, and Unison's Anti-Money Laundering program. Comply with requirements under Unison's Member (Customer) Identification Program (CIP), FinCEN 314a procedures, and OFAC regulations and sanction programs. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Qualifications: Professional, well developed interpersonal skills necessary for serving Credit Union members and projecting a positive image as a representative of the Credit Union. Self-motivated, self-directed, detail-oriented individual who understands the importance of accuracy. Must be able to deal with difficult situations involving fraud, NSF activity and upset members. Effective oral communication skills to converse with members/staff in person and over the telephone. Ability to perform duties and make decisions under sometimes stressful situations. Ability to work with a diverse group of people. Proven ability to identify, analyze, and solve problems. Education: High school diploma or equivalent expriences Schedule: Monday - Friday - Typically 8:30 a.m. to 5:00 p.m. Rotating Thursdays until 6:00 p.m. Additional evening and weekend hours as necessary to meet deadlines or accomplish objectives, goals, and projects. Rotating Saturdays 8:00 a.m. to 12:00 p.m. - Average 1 per month Benefits: Health, Dental and Vision Insurance Life Insurance and Short & Long-Term Disability Voluntary Life and Dependent Life Insurance Retirement Plan - Generous Profit Sharing along with 401(k) and Roth options. PTO/Vacation/Holiday Pay Employee Assistance Program Physical and Mental Demands: While performing the duties of this job, the employee is frequently required to sit for long periods of time, use their hands to handle, control, or feel objects, tools, or controls; use a keyboard. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 20 pounds while moving files. Specific vision abilities required by this job include close vision and the ability to adjust focus. Hearing within normal range. The employee is expected to analyze, negotiate, and work in stressful work situations. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equal Opportunity Employer Unison Credit Union is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by state or federal law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process. Background Check Disclaimer All applicants who are offer employment with the Company will be subject to a background investigation. Offers of employment are contingent of the successful completion of a background check in accordance with the Company's polices and all applicable laws.

Responsibilities

The Electronic Services Representative is responsible for providing effective problem-solving and troubleshooting support to credit union employees and members. This includes managing card services, ACH, RDC, Bill Pay, and accounts payable.