Electronic Services Specialist – Account Analysis at Commerce Bank

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

30.75

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Billing, Reporting, Relationship Management, Problem Solving, Communication, Microsoft Word, Microsoft Excel, Microsoft Teams, Microsoft Outlook, Attention to Detail, Organizational Skills, Team Player, Adaptability, Resilience, Inquisitiveness

Industry

Investment Management

Description

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range Hourly: $23.20 - $30.75 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to provide high level customer support to Commercial, Small Business and Internal customers of the Bank related to Commercial billing, pricing, and invoices Essential Functions Provide high touch customer service to internal business partners, ensuring a customer-centric approach Resolve customer service file issues, manage customer billing, and create various reporting Partner with sales to create a best-in-class onboarding for new customers & maintain strong relationships with all existing customers Partner with appropriate team members, internal partners, and vendors to define & resolve issues, and determine root cause Update internal partners and act as the primary liaison between several lines of business while ensuring all internal controls are followed Perform other duties as assigned Knowledge, Skills & Abilities Required Ability to serve as an escalation point to assist with low-to-moderate complexity questions, concerns, or research Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook Education & Experience Associate’s degree or equivalent combination of education and experience required 1+ years banking operations experience required *Level of role is determined by knowledge, experience, skills, abilities, and education **For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Electronic Services Specialist - Account Analysis or Senior Electronic Services Specialist - Account Analysis level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.20 to $30.75 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 922 Walnut St, Kansas City, Missouri 64106 Time Type: Full time

Responsibilities

The main purpose of this job is to provide high-level customer support related to commercial billing, pricing, and invoices. This includes resolving customer service issues, managing billing, and creating reports while maintaining strong relationships with customers.