Eligibility Officer - NT Workers Compensation

at  Gallagher

Introduction:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all!
As part of our continued growth in the NT workers compensation market, we are offering a unique opportunity for a Eligibility Officer to join our Self-Insurance team. In this role, you will deliver a customer-centric, empathetic service to key stakeholders acting as the first point of contact as part of the claims lodgement process.
Based in our Darwin office, this is a unique opportunity to bring your existing expertise or transferrable skills to a truly rewarding role. Additionally, you will be supported by our specialist communities of practice for Claims, Return to Work, Injury Management and Mental Health.

How you’ll make an impact:

• Act as the first point of contact for injured workers, employers, medical practitioners, etc for all matters regarding a workplace injury claim;
• Conduct risk assessments and triage of claims severity to ensure barriers are identified and appropriate strategies implemented;
• Coordinate the claims lodgement process, ensuring key information is obtained from stakeholders to support the timely determination of a claim and requesting additional information where required;
• Undertake liability determinations for new, secondary or reopened claims in accordance with the relevant information and information at hand;
• Calculate Normal Weekly Earnings (NWE) for claims;
• Document relevant information from initial claims lodgement summaries to support a warm handover to Claims teams.

About you:

• A passion for helping people, with experience in administration or customer service. A background in workers compensation, claims or other related discipline would be highly regarded;
• Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;
• A proactive and holistic mindset;
• Exceptional time management and organisational skills, with excellent attention to detail;
• Empathetic and enthusiastic, with a strong sense of team and collaboration;
• A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Please refer the Job description for details