BUSINESS AREA OVERVIEW

The Qualifications Processing (QP) directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. The Eligibility Team supports the delivery of accurate results to every candidate in each examination session.

KEY ACCOUNTABILITIES

• Contacting and liaising with centres via telephone, CRM and email.
• Processing form queries to advise of VQ eligibility
• Carrying out chase activity to support the customer engagement initiative
• Working closely with colleagues within the wider Results Resolution team to ensure timely delivery of results
• Managing own workload to ensure effective prioritisation
• Complete quality checks of process activity and results data to support the delivery of accurate results
• Supporting the Processing Assistant and leading temporary team members
• Work in other areas of the business as required

ABOUT THE ROLE

The Eligibility Process Leader will support eligibility checks to ensure that all students on a BTEC qualification are eligible to achieve their full qualification. The role forms part of the Results Resolution team who process results for General and Vocational Qualifications suite; it will also include providing second line support to customer service teams on these processes; and support other Qualification Processing processes as required.
Location: This role is based in our office in Hellaby, Rotherham.

We’ll expect a lot, and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

• A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.
• A generous pension scheme where we match and double what you contribute.
• Maternity, paternity, and family care leave as well as flexible work policies.
• Stock/share purchase options.
• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life.
• Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts