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Elite Banker-Inbound-Branch Banking-Service at Kotak Mahindra Bank

Khammam, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Branch Banking Operations, Service Delivery, Client Servicing, Query Resolution, Teamwork, Non-transactional Servicing, Reconciliation, Cross-selling, Financial Product Knowledge, Compliance, Regulatory Knowledge, Risk Management, Time Management, Organizational Skills, Adaptability, Proactiveness

Industry

Banking

Description

We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Personal Banker during peak hours or absences Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts Resolve customer queries efficiently and professionally Identify and capitalize on business opportunities sensed during customer interactions Deliver a high-quality customer experience to encourage retention and positive word-of-mouth Ensure compliance with internal policies and regulatory guidelinesCustomer Service, Branch Banking Operations, Service Delivery, Client Servicing, Query Resolution, Teamwork, Non-transactional Servicing, Reconciliation, Cross-selling, Financial Product Knowledge,Compliance, Regulatory Knowledge, Risk Management, Data Analysis, Time Management, Organizational Skills, Adaptability, Proactiveness, Empathy, Confidentiality, Financial Acumen, Negotiation Skills, Relationship Building, Digital Literacy, IT Proficiency, Fraud Prevention, Ethical Conduct, Multitasking, Stress Management, Decision-making, Critical Thinking

Responsibilities

The Elite Banker will support branch banking operations by servicing walk-in customers and resolving their queries. This role also involves cross-selling financial products and handling non-transactional servicing tasks.