Elite CSE Team Manager at TrxNow®

Johnson City, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

27.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Fluency, Communications Mastery, Cognitive Ability, Logistics Expertise, Adaptability

Industry

Software Development

Description

Job Details Level: Experienced Job Location: Johnson City Operations Center - Johnson City, TN 37604 Position Type: Full Time Education Level: 2 Year Degree Salary Range: $24.00 - $27.00 Hourly Job Shift: Any We are seeking a high-caliber Elite Solutions Team Manager to lead our team of Elite Customer Solutions Experts (ECSE). This is a “Mission Control” leadership role designed for an expert in high-stakes logistics and real-time event management. This role will be responsible for the performance and professional development of a team that functions as the air traffic controllers of roadside assistance, ensuring they successfully orchestrate outcomes for motorists in vulnerable situations. In this role, you aren't managing typical customer service agents. You are leading a team of specialists who function as air traffic controllers for the road. Your team monitors live data streams to identify bottlenecks before they become failures, intervening decisively to ensure drivers are never left stranded. An ideal candidate will possess "command presence" – someone who remains calm under fire when multiple systems are alerting and can lead their team through high-pressure disruptions with poise and precision. This individual will exhibit and foster the “Hero Behind the Headset” mentality, ensuring the team views themselves and performs as a mission-critical logistics unit rather than standard call center agents. If you have the intuition of a strategist and the execution of a field commander, we want to hear from you. Apply today to lead our Mission Control Team. Qualifications Required Qualifications/Skills Technical Fluency – Expert-level proficiency in CRM tools, multi-monitor setups, CRM tools, real-time tracking software, multi-channel dispatch systems, and data-driven dashboard monitoring. Communications Mastery - Articulate and professional voice with the ability to provide clear directives to to field/internal teams and "manage up" to senior leadership. Cognitive Ability - Exceptional ability to track multiple moving parts simultaneously and transition from routine operations to high-priority events without losing focus. Logistics Expertise - Proven ability to manage complex, multi-channel dispatch systems and real-time tracking software. Five plus (5+) years in high-volume dispatch management, emergency response leadership, or command center operations. Adaptability and comfort with shifting priorities in a fast-paced, evolving environment. Preferred Qualifications Bilingual English/Spanish or English/French Strong reporting skills, with a focus on productivity and efficiency Bachelor's or Master's degree from an accredited institution Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Responsibilities

Lead a team of Elite Customer Solutions Experts to manage high-stakes logistics and real-time event management. Ensure successful outcomes for motorists in vulnerable situations by monitoring live data streams and intervening decisively.