Elite Customer Solutions Expert at TrxNow®

Johnson City, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

24.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

High Cognitive Load, Decisiveness, Assertive Advocacy, Rapid Context Switching, Calm Under Fire, Tech Fluency, Communication Skills, Logistics Mastery, Problem Solving, Empathy, Multi-Tasking, Adaptability, Flexibility, Trust Building, Real-Time Tracking, Dispatch Systems

Industry

Software Development

Description

Job Details Level: Experienced Job Location: Johnson City Operations Center - Johnson City, TN 37604 Position Type: Full Time Salary Range: $20.00 - $24.00 Hourly We are seeking a high-performing Elite Customer Solutions Experts (ECSE) to join our mission-critical operations team. This is not a traditional “customer service” role; it is a high-stakes, multi-channel coordination position requiring the instincts of an air traffic controller and the communication skills of a seasoned professional. In this role, ECSE agents don’t just answer phones – they orchestrate outcomes. They oversee the entire lifecycle of multiple active events – from the moment of break down on a busy highway to the moment it is safely serviced and back on the road or the time it reaches its final destination. This is a premier position within a fast-paced environment where your ability to multi-task directly impacts lives and road safety. This team will have the autonomy to solve problems creatively and the responsibility of protecting our most valuable client relationships. We provide the tools and the data; you provide the intuition and the execution. This role requires a unique blend of logistics mastery and empathy, as you will serve as the lifeline for motorists, ensuring that every link in the service chain is moving with precision. This is an opportunity to be the “Air Traffic Controller” of the highways, managing real-time assets and intervening at the first sign of delay to ensure that no driver is left behind. Qualifications Required Qualifications/Skills High Cognitive Load – The ability to track 5-10 moving part simultaneously without losing focus. Decisiveness – The ability to fix a problem; identify a solution and act. Assertive Advocacy – Ability to de-escalate high-stress situations with a “command presence” and effectively build trust and rapport with both members and providers. Rapid Context Switching – Ability to transition from a soft service event to a more escalated service event without missing a beat. Calm Under Fire – Tone remains professional and reassuring, even when multiple systems are alerting. Tech Fluency – Master of multi-monitor setups, CRM tools, and real-time tracking software, and multi-channel dispatch systems. Three plus (3+) years in high-volume coordination, dispatch, emergency response, or elite-tier technical support. Exceptional verbal and written communications skills, with the ability to “manage up and provide clear directives to field/internal teams. Adaptability and comfort with shifting priorities and a fast-paced, evolving environment. Must be flexible to work at least one weekend day. Preferred Qualifications Bilingual English/Spanish or English/French Bachelor’s or Master’s degree from an accredited institution Benefits Flexible work environment Health benefits including health, dental, and vision plans Life & AD&D and Long-Term Disability Paid time off Bonus structure Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Responsibilities

The Elite Customer Solutions Expert orchestrates outcomes for motorists, overseeing the lifecycle of multiple active events. They ensure that every link in the service chain is moving with precision to maintain road safety.