Elite Service Manager at Preston Ford

Aberdeen, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Leadership, Customer Service, KPI Management, Financial Analysis, Problem Solving, Communication, Organizational Skills, Team Development, Automotive Knowledge, CDK Experience, Efficiency Management, Productivity Improvement, Warranty Processes, Integrity, Accountability

Industry

Motor Vehicle Manufacturing

Description

Description Preston Chevrolet of Aberdeen Lead. Grow. Make an Impact. Preston Chevrolet of Aberdeen is seeking a driven, customer-focused Service Manager to lead our service department to the next level. This is a key leadership role for a motivated professional who thrives in a fast-paced environment, values teamwork, and takes pride in delivering an exceptional customer experience. If you’re passionate about the automotive industry and ready to run a high-performing service operation with the support of a respected dealership group, we want to hear from you. What We Offer Competitive compensation with performance-based incentives Comprehensive benefits package (health, dental, vision, PTO) Supportive ownership and leadership team Career growth opportunities within the Preston Automotive Group A modern facility with a strong customer base and brand reputation Requirements Position Requirements Proven experience as a Service Manager in an automotive dealership environment Strong leadership ability with a track record of coaching, developing, and retaining high-performing teams Demonstrated success managing service department operations, including efficiency, productivity, and profitability Commitment to delivering exceptional customer service and maintaining strong CSI scores Ability to effectively manage and analyze KPIs, financial reports, budgets, and performance metrics Working knowledge of GM service standards, warranty processes, and manufacturer requirements (preferred) CDK experience strongly preferred Excellent communication, organizational, and problem-solving skills Professional appearance and a high level of integrity and accountability Ability to thrive in a fast-paced, high-volume dealership environment Valid driver’s license and acceptable driving record Sign-On Bonus Sign-on bonus available for any current, GM-certified Service Manager Job Duties & Responsibilities Lead and oversee all daily operations of the service department Hire, train, motivate, and manage service advisors, technicians, and support staff Ensure efficient workflow, proper dispatching, and maximum productivity Drive service revenue growth through effective processes, menu selling, and customer retention strategies Maintain compliance with GM policies, warranty guidelines, and dealership standards Monitor and improve customer satisfaction scores and handle escalated customer concerns professionally Manage service department financials, including labor sales, parts usage, and expense control Utilize CDK to manage repair orders, reporting, scheduling, and performance tracking Ensure a clean, safe, and well-organized service department Collaborate with dealership leadership to meet and exceed business goals

Responsibilities

The Service Manager will lead and oversee all daily operations of the service department, ensuring efficient workflow and maximum productivity. They will also manage service revenue growth and maintain compliance with dealership standards.