JOB DESCRIPTION

• Responsible for managing projects including Testing and commissioning, on site installation, repair, maintenance and test tasks.
• Strong Project Management and Technical competency in all aspect of project cycle from Pre-Sales to Post commission completion.
• Service Calls: Problem solving and delivering closure on integrated security system defects.
• Undertaking Planned Preventative Maintenance (PPM) activity on existing systems.
• Full cost control and resolution of any disputes
• Programming of Security systems configurations, installing small additions and changes to the existing systems.
• Assist in Pre-Sales support including Bid preparation, Documentation and Costing.
• Undertake surveys and assist in preparation of pricing for works required at customer sites.
• Diagnose errors or technical problems and determine proper solutions and support engineering team in attending to service calls.
• Manage resources, track resource utilisation and resolve resource constraints to ensure service levels criteria are met.
• Deliver an end to end process with customers
• Communicate effectively with all stakeholders around project status and timelines.
• Comprehend customer requirements and make appropriate recommendations. Build positive relationships with customers
• Proactively identify risks that may affect response capability, specifications, budget and outcome of service quality.
• Produce timely and detailed reports on Projects and Services Support.
• Compliance with KPI’s, procedures and reporting requirements. Maintain high customer satisfaction ratings that meet company standards.
• Occupational Health and Safety compliance including subcontract liabilities
• Complete required training and development objectives within the assigned time frame

Please refer the Job description for details