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Email / Chat Support Representative at Arkansas Trailer

Little Rock, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Email Support, Chat Support, Customer Service, Written Communication, Product Information, Order Updates, Troubleshooting, Escalation Management, Record Keeping

Industry

Transportation/Trucking/Railroad

Description

This is a remote position. The Email/Chat Support Representative assists customers by responding to inquiries through email and live chat channels. This role supports the customer service team by providing product information, order updates, and general assistance. Responsibilities Respond to customer inquiries via email and live chat Provide information about products, orders, and services Document customer interactions in internal systems Assist customers with order updates and basic troubleshooting Escalate complex issues to appropriate departments Maintain accurate records of customer communications Requirements High school diploma or equivalent Strong written communication skills Customer service experience preferred Ability to manage multiple conversations and tasks Benefits Health, dental, and vision insurance 401(k) retirement plan Paid time off (PTO) Paid holidays Paid training and onboarding Career advancement opportunities Professional development and cross-training

Responsibilities

The Email/Chat Support Representative assists customers by responding to inquiries through email and live chat channels, providing product information, order updates, and general assistance. Responsibilities include responding to inquiries, providing information, documenting interactions, assisting with order updates, basic troubleshooting, and escalating complex issues.