ABOUT MILES:

Miles Partnership is a full-service marketing consultancy focused exclusively on travel and tourism. Today we work with more than 130 destinations, hospitality businesses and other travel brands to deliver forward-thinking print and digital content-marketing solutions. We are a team of travel experts and travel enthusiasts, united in the belief that travel improves lives and strengthens communities. Our team members are passionate, open, curious and collaborative in order to have a lasting, positive impact on our clients and each other.

JOB SUMMARY:

The Email Marketing Specialist is responsible for supporting the execution and optimization of email marketing campaigns across a variety of clients in the travel and hospitality space. This role will assist in building, testing, and deploying marketing and transactional email communications using a range of industry platforms. The ideal candidate will be detail-oriented and capable of managing multiple campaigns simultaneously, while delivering accurate and visually compelling communications that drive engagement and conversions.

REQUIREMENTS:

• 1+ years of experience digital marketing, agency preferred
• 2+ years of experience building and coding emails while measuring performance
• Familiarity with email platforms such as Cendyn, Revinate, TravelClick, Campaign Monitor, MailChimp, HubSpot, or Salesforce Marketing Cloud.
• Understanding of email marketing principles, including deliverability, list hygiene, and segmentation.
• Basic experience with Google Analytics and/or other performance tracking tools.
• Strong communication skills and a team-oriented mindset.
• Detail-focused, self-motivated, and comfortable working in a fast-paced, remote environment.
• Able to shift priorities quickly and examine issues both strategically and tactically
• Able to multitask, perform efficiently and well under tight deadlines
• Able to respond positively to customer and peer feedback
• Able to communicate clearly and concisely, both verbally and in writing
• Display a dependable, strong work ethic

• Support the build, QA, and deployment of email campaigns, including HTML coding, audience segmentation, and scheduling.
• Assist in executing marketing automation workflows across channels such as email, SMS, push notifications, and chatbot messaging.
• Perform responsive testing and render checks across devices and platforms; ensure compliance with dark mode accessibility and WCAG standards.
• Collaborate with content, creative, and account teams to gather assets, campaign goals, and timelines.
• Maintain and update subscriber lists; implement basic segmentation strategies to ensure message relevance and deliverability.
• Support troubleshooting and QA of email-related issues such as broken links, rendering errors, or platform inconsistencies.
• Monitor performance metrics (e.g., open rates, click-through rates, conversions) and provide support in compiling reports for internal and client review.
• Stay current on email marketing best practices, compliance guidelines, and platform capabilities.