BECOME A PART OF OUR STORY.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Job Description

• Delivers on a CRM strategy that improves the customer experience for Teya members, progressively improving our delivery with segmentation, communication design, personalisation, analytics and cross-channel synchronisation through WhatsApp, SMS and through our product experience (including banners, push, content cards and more)
• Creates and manages CRM campaigns in HubSpot, designing workflows, creating A/B tests, analysing email performance, and optimising campaigns based on data insights
• Supporting the launch of new products and features, and activating CRM campaigns to existing members to drive cross-sell of Teya’s product suite, including Business Account, Cash Advance and E-POS
• Collaborates with local marketing teams across our 7 country operations (with 2 new markets launching over summer) to manage a communications calendar and ongoing processes, and delivers against our intake process for CRM communication support
• Engages our member community to build empathy and understanding (combining with customer data) of communication that can have impact, and collaborates then to create high quality case studies and content
• Works closely with the brand team to ensure the brand and tone of voice is represented through all customer communication