Email & SMS Marketing Specialist (Klaviyo | E-commerce) - WFH/dayshift at Twoconnect

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Klaviyo, Omnisend, CRM Strategy, Email Marketing, SMS Marketing, Lifecycle Marketing, Customer Segmentation, Copywriting, A/B Testing, Shopify, Performance Optimization, Customer Journey Mapping

Industry

Outsourcing and Offshoring Consulting

Description

This role will support the business by managing customer lifecycle marketing, retention activity, email and SMS automation, and database growth across e-commerce, retail, and customer channels. This position will focus on increasing customer lifetime value, repeat purchase rates, attributed revenue, customer engagement, and list growth through CRM strategy, Klaviyo or Omnisend campaigns, automated flows, segmentation, personalisation, and brand-aligned retention activity. Manage end-to-end email and SMS campaigns, automations, and CRM lifecycle marketing Build customer journeys including welcome, post-purchase, loyalty, win-back, and re-engagement flows Develop segmentation strategies based on customer behaviour, purchase history, and engagement data Optimise campaigns to improve customer lifetime value, repeat purchase rate, and revenue performance Manage automation workflows including triggers, conditional logic, A/B testing, and personalisation Write compelling email and SMS copy including subject lines, CTAs, and promotional messaging Analyse campaign performance and improve results through testing, insights, and optimisation At least 3 years of experience in CRM, email marketing, lifecycle, or retention marketing (e-commerce preferred) Strong hands-on experience with Klaviyo or Omnisend (flows, segmentation, automation, SMS) Solid understanding of customer journeys, segmentation, and lifecycle marketing Experience with Shopify or similar e-commerce platforms is a strong advantage Strong email and SMS copywriting skills Comfortable with A/B testing, reporting, and performance optimisation Analytical mindset with ability to interpret campaign data and improve results. Why Join Twoconnect? We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: Work from home Mon - Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time) HMO with 2 free dependents and medical reimbursements Government-mandated benefits Opportunities to work with leading companies in Australia and beyond Training programmes for career development Engaging company outings, team activities and wellness sessions Supportive, inclusive culture Dedicated managers focused on your growth and success Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team. 🔗 Learn more about us through our official pages: Website: https://twoconnect.com.au/ Careers: https://apply.workable.com/twoconnect-careers/ LinkedIn: https://linkedin.com/company/twoconnectau Facebook: https://www.facebook.com/2woconnect/ Instagram: https://www.instagram.com/twoconnect_/

Responsibilities

Manage end-to-end email and SMS campaigns, including the creation of automated customer journeys and segmentation strategies. Focus on increasing customer lifetime value and repeat purchase rates through brand-aligned retention activities.