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Email Support Specialist at ADF Medical Services Inc.
Burnaby, British Columbia, Canada -
Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Email support, Customer service, Communication, Writing, Patient services, Billing support, CRM, HIPAA compliance, Problem resolution, Attention to detail

Industry

Advertising Services

Description
📋 JOB OPENING — Email Support Specialist ADF Medical Services Inc. We're hiring a detail-oriented and professional Email Support Specialist to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow-through and a passion for helping people — this role is for you. Role: Email Support Specialist Department: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-Time What You'll Do: Respond to patient and client email inquiries promptly and professionally Provide accurate information on services, appointments, billing, and general support Compose clear, empathetic, and well-structured email responses Track and manage open email tickets to ensure timely resolution Follow up with patients and clients to confirm issue resolution and satisfaction Escalate complex or sensitive inquiries to the appropriate department Document all email interactions accurately in our CRM and support systems Maintain strict patient confidentiality in accordance with HIPAA guidelines What We Offer: Competitive pay Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible scheduling options Supportive team environment and ongoing coaching Career growth opportunities within ADF Medical Services
Responsibilities
The Email Support Specialist will manage patient and client communications by responding to inquiries regarding services, appointments, and billing. They are responsible for documenting interactions in the CRM and ensuring all support tickets are resolved promptly while maintaining HIPAA compliance.