Embedded Escalation Engineer - Microsoft Defender for Endpoint at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

203600.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Consulting, Information Technology, OS Internals, Security, Networking, Threat Protection, PowerShell, Python, Debugging, Malware Landscape, Incident Response, Management Technologies, Azure Active Directory

Industry

Software Development

Description

Responsibilities will include: - Lead engineering investigations to bring quicker issue resolution to Support incidents impacting our customers. - Improve experience and drive key service improvements. - Build solutions, tools, or troubleshooting guides, and help automate issue detection and diagnosis to enable customers to get self-help and minimize support case volume. - You will help identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow. This can include a range of potential work item categories, such as self-healing mechanisms, self-serve, transparency, automation, and/or increasing the capabilities of our MDE support team. You will contribute to the Product improvements by filing impactful bugs, design change requests and help developers to fix the bugs, ship the fixes to production to prevent future customers from getting impacted. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience OR 7+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience. Deep technical and architectural knowledge for OS/Windows Internals, Security, Networking Threat protection i.e. Indicator of Attack/Compromise, MITRE Kusto Query Language PowerShell/ Python (advantage) Prior experience in debugging Windows OS components and memory dump analysis (advantage) Prior experience in debugging MacOS or Linux performance or stability issues (advantage) Familiarity with Malware landscape Familiarity with Incident Response Familiarity with Management technologies (SCCM, Intune) Familiarity with Azure Active Directory basic concepts Technical Support Engineering IC5 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation.

Responsibilities

Lead engineering investigations to resolve support incidents impacting customers and improve service experience. Build solutions and tools to automate issue detection and diagnosis, enabling self-help for customers.