Embedded Service Technician I (The Bay Area) at The Guitar Center Company

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

45.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audio Visual Integration, Signal Flow, Control Systems, Hardware Troubleshooting, Preventative Maintenance, PC and Mac Navigation, Apple IOS Interfacing, Technical Documentation, End User Training, Schematic Reading, Cable Repair, AV System Setup

Industry

Retail

Description

We are hiring for a new world! We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people. We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey. Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration. Position Summary: Embedded Service Technician I As an Embedded Service Technician I, you will play a critical part within the Service Department. You will be the face of the company with our clients, providing support, and ensuring the AV systems installed are working at optimal performance. You will work effectively and efficiently in partnership with the client and the service management team to provide on-site support for AVDG customers. RESPONSIBILITIES/DUTIES * Perform preventative maintenance tasks to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing/replacing various hardware components. * Setup/breakdown of conference spaces to meet the customers event needs. * Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break-fix maintenance, video/audio recording support. * Collaborate with internal/external teams in a professional manner that reflects the values of AVDG. * Setup and troubleshoot various audio/video/presentation systems. * Provide job site documentation and end user training and as needed. * Understand and adhere to local safety standards for all site duties. About AVDG Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry. Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion. Qualifications MINIMUM REQUIREMENTS: * Minimum 1-3 years of relevant experience in the Commercial AV industry environment. * Knowledge of basic signal flow for audio, video, and control. * Experience with Control systems (Crestron, Biamp, Q-Sys, Extron) is highly desirable. * Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications. * Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks * Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety SPECIAL ATTRIBUTES: * Ability to read and understand device layout drawings, engineered schematics, and provide redline corrections and construction blueprints pertaining to A/V industry. * Industry certifications such as: Biamp Tesira Forte, Q-SYS level 1, Dante Level 1, Extron EAVA, and CTS are HIGHLY DESIRED Travel Requirements: * Travel may be required dependent on business needs Why Guitar Center Company? Here are just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Pay Rate: $40.00-45.00/hr depending on background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com [recruiting@guitarcenter.com].

Responsibilities

Provide on-site support and preventative maintenance for AV systems to ensure optimal performance for clients. Responsibilities include troubleshooting audio/video systems, setting up conference spaces, and providing end-user training.