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Job Category
Operations
Job Details

REQUIRED SKILLS / EXPERIENCE

• 4+ years of professional experience in an analytical role, operations or strategy department
• Outstanding problem solving skills: consistent track record to ask questions, develop solutions and recommendations
• Critical thinking and ability to make decisions within business guardrails
• Excellent communication skills (written and verbal) with an ability to explain complex issues in an understandable way
• Comfortable with changing requirements and priorities
• Results and service oriented with a strong ability to proactively make and communicate progress with incomplete information
• Ability to multitask effectively in a fast-paced, quickly changing environment
• Ability to work independently and collaboratively in a dynamic environment.
• Assist with ad-hoc analysis and presentation requests

PREFERRED SKILLS

• Familiarity with CRM and Salesforce reporting, coupled with sophisticated G-suite expertise (Sheets, Slides, etc.).
• Excel, SQL, Tableau/Alation/Snowflake, or other Business Intelligence tools

We are looking for a skilled EMEA CSG Headcount - Senior Analyst to support our Customer Success Group (CSG) Professional Services Headcount Management team!
HCMs are critical in helping drive the success of Position Management at Salesforce and play a pivotal role in managing the execution of their organization’s annual workforce plan.
They partner with the business to lead headcount for their assigned organization and govern Workforce Operations requests to ensure that they fit within our guardrails, and review all incoming Workforce Operations requests in Workday as well as guide Hiring Managers and Business Leaders through our HCM Processes.
This role will also have the opportunity to contribute to critical initiatives for Workforce Operations including annual Go for Growth (G4G) new Fiscal Year strategic planning.