EMEA Delivery Excellence planner at BSI Group America

, , Netherlands -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Communication, Coordination, Administration, Planning, Reporting, Utilisation, KPI Management, Tutor Management, Client Support, Budget Management, CRM Systems, Training Delivery, Observation Plans, Stakeholder Liaison, Proactive Management

Industry

Professional Services

Description

We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: EMEA Delivery Excellence planner Reports To: EMEA Centre of Excellence Planning and Delivery Manager Primary location: EMEA (Remote) Purpose of the position To assist in the coordination, administration, and proactive management of training deliveries within the BSl training academy to ensure efficient planning, utilisation, and administration, in line with core KPIs. Key Responsibilities & Accountabilities To proactively manage, coordinate and respond to requests from the Sales teams in line with Service Level Agreements, KPIs and monthly delivery targets Effective support and implementation of tutor onboarding, development, and tutor I Code and observation plans To ensure that an efficient output is achieved through maximum utilisation and seamless coordination of the tutor diary in line with budget, revenue, gross profit targets, and strategy plans To undertake the key administrative and systems-based tasks in line with correct operational processes and in coordination with key stakeholders To liaise with associate tutors, as appropriate, in line with budget, to support the sales team in maximising client training opportunities To support the EMEA CoE Planning Manager with reporting requirements as necessary Collaborating with operational training coordinators to support in the proactive planning of non-delivery days (eg, exam marking, distance learning, client calls) to meet KPIs and client requirements Utilise Salesforce (or similar CRM systems) to manage delivery requests, track tutor availability, and update training schedules. Strong English communication skills are essential, and proficiency in any additional European language is preferred. Key Result Areas That the needs of internal and external clients are at the forefront of all operational activity, whilst at the same time protecting the needs and interests of BSI. KPIs are met and exceeded wherever possible To ensure that an excellent level of service is provided to the EMEA Training Academy and stakeholders Internal and external delivery utilisation targets Key Performance Indicators Delivery team utilisation targets Targeted response times to sales date requests Administrative targets Gross profit indicators Monthly revenue targets Reporting as and when required Salesforce knowledge or prior experience is highly valuable. #LI-MC1 #LI-Remote About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. Not found an opportunity of interest currently listed? Introduce yourself to the BSI TA team, set up personalized jobs alerts and easily apply for future opportunities. At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives. Now we’re looking for passionate people to help us take on society’s biggest challenges. You’ll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we’ll create solutions to global challenges like the climate crisis and how AI will be used. You’ll do rewarding, purpose-led work that impacts people’s health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You’ll have the opportunity to work across a wide range of industries across the globe. Are you looking to grow your career in an organization that supports your development and performance? You can be your best self, do your best work and make a difference here, because life at BSI is #NotYourStandardCareer. Be part of our future.

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Responsibilities

The role involves managing and coordinating training deliveries within the BSI training academy, ensuring efficient planning and administration aligned with KPIs. It also includes supporting tutor onboarding and liaising with sales teams to maximize client training opportunities.