GET TO KNOW OKTA

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
We are looking for a seasoned and strategic EMEA Manager of People Operations to lead the regional People Ops function across the EMEA region. As a leader, you will play a pivotal role in delivering a seamless and scalable employee experience, ensuring operational excellence, and driving process improvement and compliance across multiple countries. You will manage a team of HR professionals and collaborate closely with key stakeholders across Legal, Finance, IT, Talent Acquisition, Total Rewards, and Employee Relations.

REQUIRED QUALIFICATIONS:

• 6-8 years of progressive experience in People Operations or HR Services, with at least 3 years in a regional leadership capacity across EMEA.
• Proven experience managing large-scale employee case management processes (e.g., employee inquiries, policy clarifications, complex transactions), ideally using tools like ServiceNow, Zendesk.
• Deep understanding of Workday HCM, including strong hands-on experience in managing core modules such as Business Processes, Staffing, Absence, Compensation, and Employee Data Management.
• Demonstrated ability to manage complex HR transactions and escalations across multiple jurisdictions, ensuring compliance and consistency in handling sensitive matters.
• Strong knowledge of EMEA employment laws, with the ability to translate legal and compliance requirements into scalable processes.
• Ability to drive continuous process improvement in a shared services or centralized HR operations model.
• Strong stakeholder management and communication skills, with the ability to influence across functions and geographies.

PREFERRED QUALIFICATIONS:

• Experience implementing or optimizing case management, Knowledge Base, and Service Delivery tools within a global organization.
• Familiarity with case categorization, SLAs, escalation frameworks, and reporting/analytics within an HR case management context.
• Experience building or scaling a tiered HR support model, integrating self-service, knowledge articles, and ticketing systems.

• Background in high-growth, multinational companies (e.g., tech, SaaS)

  Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

LI-JB2

LI-Hybrid