ESCC LEADERSHIP & OPERATIONS

• Provide strategic oversight and daily management of the ESCC’s real-time monitoring and incident response operations across EMEA
• Ensure all security incidents are responded to, escalated, and reported in line with policies, procedures, and service-level expectations
• Maintain working knowledge of Disney’s global security platforms (e.g. CCTV, EACS, IDS, Dataminr, Everbridge) and ensure their effective use
• Lead failover readiness planning and scenario testing to ensure business continuity during unplanned disruptions

ESSENTIAL EXPERIENCE & SKILLS

• Minimum 3 years’ experience in a security-related field (private or public sector) with exposure to real-time monitoring, emergency response, or control room environments
• Demonstrated leadership capability in managing teams within complex, high-pressure environments
• Strong understanding of physical security systems, operations, and technologies (e.g. CCTV, EACS, IDS)
• Excellent communication skills and the ability to manage multi-stakeholder relationships across functions and regions
• Deep knowledge of data protection, compliance, and health & safety requirements in a security context

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Security, Criminal Justice, Risk Management, or a related field
• Professional security certifications (e.g. CPP, PSP, MSyI)
• Fluency or working knowledge of a local language spoken in Asia or EMEA is an asset
• Experience working within a large multinational or corporate enterprise

ABOUT THE ROLE & TEAM

At Disney, safeguarding our people, guests, assets, and operations is fundamental to ensuring the magic we create reaches every corner of the globe, uninterrupted. Within the Global Security function, we are committed to delivering world-class protection across a dynamic and evolving risk landscape — driven by technology, collaboration, and operational excellence.
The EMEA Security Control Centre (ESCC) plays a vital role in this mission by serving as the central command hub for real-time monitoring, incident escalation, response coordination, and critical security communications across the region. Operating around the clock, the ESCC integrates cutting-edge technology with expert personnel to deliver proactive and effective security outcomes across Disney’s diverse EMEA footprint.
We are seeking an experienced and strategic ESCC Manager to lead this multi-functional control centre, shaping its day-to-day operations, systems integration, and team development. The successful candidate will bring expertise in incident response, situational awareness, and stakeholder engagement, while fostering innovation and compliance across a high-performing environment. This role is key to ensuring a resilient and responsive security infrastructure across our regional operations.

WHAT YOU WILL DO

Your responsibilities will include, but are not limited to, the following: