PLEASE SUBMIT YOUR RESUME AND A BRIEF COVER LETTER HIGHLIGHTING HOW YOUR INTEREST, SKILLS, AND EXPERIENCE ALIGN WITH EACH OF THE REQUIREMENTS LISTED IN THE ABOUT YOU SECTION HERE.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Respectfully, this role is not open to recruitment agencies.
For more information, and to apply please click her

ABOUT THE ROLE

As an integral member of our Emergency Department (ED) administrative team, you will play a vital role in supporting patients, staff, and the wider health care team. Your key responsibilities will include:
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Patient Interviewing & Data Management: Interview patients upon arrival to gather essential demographic and financial information, and ensure all data is accurately recorded both manually and electronically in SVHS CIAPAS and ATS systems.
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Movement & Status Tracking: Reconcile and update patient movement throughout the ED and Emergency Medical Unit (EMU), maintaining up-to-date location records to support efficient care delivery.
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Exceptional Patient Interaction: Deliver excellent customer service by providing compassionate, clear, and respectful support to all patients, visitors, and callers with the hallmark of St. Vincent’s care.
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Financial Documentation & Billing: Confirm patients’ financial election preferences at the bedside, process payments for “ED Only” cases, and ensure accurate compensable status for all ED presentations.
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Administration & Operational Support: Maintain accurate patient records, manage the safe and its contents, perform designated “Acute Area Officer” duties, and escalate urgent matters through the appropriate channels as needed.

IN THIS ROLE YOU WILL BE BASED AT ST VINCENT’S HOSPITAL, DARLINGHURST.

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  A busy inner-city hospital in a beautiful location
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  Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
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  A place of expert clinical care for at-risk people
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  Closely partnered with universities & affiliated research institutes, many of which are located on-campus
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  Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health