Emergency Department Patient Service Representative at UPMC

Monroeville, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Insurance Eligibility, Financial Counseling, Interpersonal Skills, Communication Skills, Medical Terminology, Problem Resolution, HIPAA Compliance, Data Integrity, Customer Service, Time Management, Stress Management, Attention to Detail, Team Collaboration, Independent Work, Payment Collection

Industry

Hospitals and Health Care

Description

Join our team at UPMC East Hospital as a part-time Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside. For the part-time schedule, you will work one 8-hour shift and one 12-hour shift a week. Status: Part-time, 20 hours/week Possible Shifts: 7:00am-7:30pm 9:00am-5:30pm, 1:00pm-9:30pm,10:00am-10:30pm, 5:00pm-1:30am Days: Various weekdays, weekends and holidays. As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence. Responsibilities: Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process. Counsel patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service. Provides a warm greeting for all patients. Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions. Proper patient identification to start clinical record (utilizing biometrics if applicable) Facilitator of financial gatekeeping with clinical partners. Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. Obtain or update necessary demographic and insurance related information. Work independently to perform a timely patient interview and registration for services at the bed side. Generate and complete all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. Required Experience: Completion of High School graduate or equivalent. Preferred Experience: One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred. Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred. Experience with personal computer-based applications, other various office equipment, and proficient typing skills. Excellent interpersonal, written, and verbal communication skills are required. Initiative to work productively with minimal supervision. Able to work well under pressure. Licensure, Certifications, and Clearances (to be acquired after offer acceptance and before the start date – we will provide instructions on how to obtain): Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

As an Emergency Department Patient Services Representative, you will assist with patient registration at both the front desk and bedside. You will also clarify copays, assist with financial matters, and ensure accurate patient information is collected and maintained.