Emergency Department Patient Services Representative at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Registration, Insurance Verification, Financial Counseling, Communication Skills, Medical Terminology, Problem Resolution, Data Integrity, HIPAA Compliance, Payment Collection, Interpersonal Skills, Stress Management, Initiative, Attention to Detail, Team Collaboration, Time Management

Industry

Hospitals and Health Care

Description

UPMC Corporate Services is hiring a part-time Emergency Department Patient Services Representative to support patient registration at our UPMC Resolve Clinic in Pittsburgh, PA. Status: Part-time, 20 hours Shift: 7:00am-5:00pm Days: Saturday and Sunday An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence. We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital. Responsibilities: Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process. Counsel patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service. Provides a warm greeting for all patients. Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions. Proper patient identification to start clinical record (utilizing biometrics if applicable) Facilitator of financial gatekeeping with clinical partners. Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. Obtain or update necessary demographic and insurance related information. Work independently to perform a timely patient interview and registration for services at the bed side. Generate and complete all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. Required Experience: Completion of High School graduate or equivalent. Preferred Experience: One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred. Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred. Experience with personal computer-based applications, other various office equipment, and proficient typing skills. Excellent interpersonal, written, and verbal communication skills are required. Initiative to work productively with minimal supervision. Able to work well under pressure. Licensure, Certifications, and Clearances (to be acquired after offer acceptance and before the start date – we will provide instructions on how to obtain): Cardiopulmonary Resuscitation (CPR) Comprehensive Crisis Management (CCMC) Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Emergency Department Patient Services Representative is responsible for welcoming patients, educating them on financial obligations, and ensuring accurate patient registration. They also connect patients to financial resources and maintain communication with clinical partners.