Emergency Department Patient Services Representative at UPMC

Muncy, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

0.0

Posted On

28 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Access, Registration, Insurance Eligibility, Financial Counseling, Medical Terminology, Communication Skills, Problem Resolution, Data Integrity, HIPAA Compliance, Interpersonal Skills, Time Management, Customer Service, Attention to Detail, Stress Management, Independent Work, Team Collaboration

Industry

Hospitals and Health Care

Description

Job Summary: Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management. Work Location/ Address: Primarily UPMC Muncy (Emergency Department) 215 E Water St Muncy, PA 17754; Secondary coverage at UPMC Williamsport (Emergency Department)700 high St Williamsport, PA 17701 Travel: When cross-training and covering at Muncy. Hours per week: Full-time 40 hours weekly. Shift times: Primarily 3rd shift (11:00pm-07:00a); 2nd Shift (3:00pm-11:00pm; 5:00pm - 01:00 am) Days: Rotating days. Required every other weekend and every other holiday. Responsibilities: Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process. Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service. Provides a warm greeting for all patientsSupport and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions. Proper patient identification to start clinical record (utilizing biometrics if applicable) Facilitator of financial gatekeeping with clinical partners. Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. Obtains or updates necessary demographic and insurance related information. Works independently to perform a timely patient interview and registration for services at the bed side. Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. Completion of High School graduate or equivalent. 2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred. Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred. Experience with personal computer based applications, other various office equipment and proficient typing skills. Excellent interpersonal, written and verbal communication skills are required. Initiative to work productively with minimal supervision. Able to work well under pressure. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Emergency Department Patient Services Representative is responsible for coordinating patient access throughout the revenue cycle, including scheduling, registration, and insurance verification. They also maintain communication with clinical partners and ensure accurate patient information is collected and recorded.