Emergency Department Service Experience Coordinator TEMPORARY - Ephrata Com at WellSpan Health

Ephrata, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient-Centered Environment, Communication, Liaison, Service Recovery, Comfort Measures, Wayfinding, De-escalation, Active Listening, Empathy, Multitasking, Prioritization, EHR Systems, Medical Terminology, Emotional Composure

Industry

Medical Practices

Description

Temporary Position Full time (40 hours weekly) 11:00a-7:00p General Summary Creates a welcoming, patient-centered environment by serving as a primary point of contact for patients, families, and visitors. Provides premier customer service by warmly welcoming guests, keeping patients and families informed, facilitating personalized care and assisting with wayfinding in alignment with WellSpan Health System policies. Serves as a dedicated liaison between patients, families, and the clinical team, enhancing human experience through real-time communication, comfort measures, and effective service recovery. Fosters a patient-centered environment by ensuring individuals feel informed, supported, and valued while exemplifying the WellSpan Way. Supports the clinical team by facilitating communication, providing comfort measures, and ensuring smooth information flow throughout the Emergency Department. WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Responsibilities

This temporary role serves as the primary point of contact in the Emergency Department, creating a welcoming, patient-centered environment by informing patients and families and facilitating personalized care. The coordinator acts as a dedicated liaison between patients, families, and the clinical team, enhancing the human experience through real-time communication and service recovery.