We are looking for a ED Streaming Administrator to join our team at West Suffolk Hospital on a permanent part time contract. The role assists the A&E department in streaming patients deemed appropriate for primary/urgent care review. There will also be plenty of availability for additional overtime to cover sickness & annual leave within the team.

WHAT IS THE ROLE?

• Our Administrators support the clinicians who are working on that shift with all aspects of administration.
• This includes ensuring our appointments are carefully managed, wait times are kept to a minimum. Whilst also managing our waiting room & patient expectations.
• You will be responsible for the registering and checking in patients on SystmOne. Communicating through our system with daytime GP practices and various referral pathways.
  You’ll join our ED Streaming team. This service is delivered by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

• You’d be suited to this role if you have high levels of personal commitment to facilitate the delivery of a patient focused service and have good problem-solving skills
• You’ll need good communication skills and a caring and empathetic nature
• It’s important that you can work well as part of a team as well as independently and have the ability to remain calm under pressur