Emergency Dispatch Operator Patient Services at Ascension

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Triage, Call Handling, Data Collection, Customer Service, Clerical Duties, Patient Services, Reporting, Problem Resolution

Industry

Hospitals and Health Care

Description

Your future role at a glance Location: Austin, TX Facility: Good Health Solution Center Department/Specialty: Patient Services Call Center Schedule: Day & Evening Shifts | Sunday - Saturday 8:30a - 4:30p; 9:00a - 5:30p w/ rotating weekends How you'll make an impact in this role Answer incoming calls and perform triage of inquiries. Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard. Collect relevant caller data to assist with measurement, tracking and reporting activities. Track inquires, questions and answers and provide resolution. Perform additional clerical duties as assigned. What minimum qualifications you'll need Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Equal employment opportunity employer Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates. Benefits Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

The role involves answering incoming calls, performing triage of inquiries, and providing resources to customers. Additionally, the operator collects caller data for tracking and reporting purposes and performs general clerical tasks.