ABOUT DELTA 1:

Delta 1 Communications Centre provides Public Safety Answering Point (PSAP), Fire Service Communications (FSC), as well as other emergency services and enforcement dispatch for more than 24 communities across the Yukon, Northwest Territories and Northern British Columbia. Our technology and services are tailored to serve the needs of Fire, Rescue, Enforcement and Industry personnel across the North.

SUMMARY:

Dispatchers are available 24/7/365 to answer calls and ensure a response to emergency incidents. Other tasks include taking reports from the public, transcribing the details, and transmitting that information to the appropriate personnel or department. The Delta 1 team also provides safety monitoring services for field staff, ensuring compliance with safe workplace regulations and lone-worker legislation.

EMERGENCY DISPATCHER REQUIREMENTS

This job is not for everyone. It can be demanding and stressful at times. It is also very rewarding and occasionally fun. The work itself is serious, but the environment, management and co-workers are welcoming and relaxed. On-the-job training and ongoing support are provided.

SKILLS:

• Local knowledge of the Yukon, Northwest Territories and Northern British Columbia
• Superior communication skills in person, on the phone, on the radio, by email, by text message and satellite device
• Ability to make quick decisions under pressure and manage high-stress situations effectively
• Familiarity with phonetic alphabet, 24-hr clock, radio systems, and mapping tools
• Proficient with keyboard typing at a speed of at least 40 words-per-minute with 90% accuracy
• Fluency in English (essential), French (preferred) or Yukon Indigenous Language (preferred) considered an asset
• Previous dispatch, emergency services, or customer service experience strongly preferred

EXPERIENCE:

One (1) year of dispatching, emergency services, or customer service preferred.
Willing to ‘hire the attitude and train the skills’. So if you feel you’re missing some of the desired qualifications, but are a diligent professional with strong communication skills, please apply.

• Handling emergency calls from the public, questioning callers for location and incident details
• Dispatching for Fire & Rescue crews, Enforcement Officers and others
• Judgement-based decisions regarding responses and additional resources
• Accurate recall of callsigns, locations, status details, action requests and readbacks
• Communications by radio, phone, text, email and satellite with data entry of all activity
• Routinely balancing multiple simultaneous communications in order of priority
• Adherence to detailed National Fire Protection Association regulations (NFPA 1225) and standard operating procedures (SOPs)
• Field staff safety supervision and tracking, missed check-in follow-up, response deployment
• Transcribing non-emergency reports from the public, preparing reports for transmission
• Equipment and software testing, failure reporting, basic troubleshooting as required
• Training simulation support for emergency partners and client agencies