EXPERIENCE THAT COUNTS

• ️ You’ve worked directly with the public in a professional setting.
• Bonus points if you’ve been in a Contact/Call Centre or worked with the following for more than a year:
• Local Authorities
• Emergency Services (Police, Ambulance, Fire)
• British Telecom or similar control centres

EDUCATION & TRAINING

• ️ A solid general education
• Even better if you have:
• NVQ Level 2/3 in Customer Service or Business Admin

SKILLS & KNOW-HOW

• Confident with Microsoft Office (Word, Excel, Outlook)
• Sharp eye for detail and accurate data entry
• Extra sparkle if you know:
• Intermediate Excel & Outlook
• CRM Systems

WHAT YOU’LL BE DOING:

• Be the first point of contact for emergency alarm calls from our amazing Service Users.
• Support Sheltered Housing residents and those living independently.
• Deliver top-tier customer service with empathy, professionalism, and a smile (yes, even over the phone!).