Company Description
Ko wai mātou - About us:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.
Job Description
He aha te tūranga - About the role:
Our Call Handlers are a very important part of Hato Hone St John and are part of our dedicated Ambulance Communications team. This role is based in the handy and accessible Justice Services Emergency Precinct in Christchurch CBD.

As an Emergency Medical Dispatcher - Call Handler you will take & triage incoming emergency calls using a scripted system, along with other key duties:

• Take emergency calls and provide calm, empathetic, and efficient assistance to callers in highly stressful and sensitive situations
• Collect and input crucial information quickly & accurately into our ProQA system which will help prioritise and dispatch the appropriate medical resources
• Often deal with emergency situations such as scripted instructions for CPR, childbirth and bleeding control.
• Maintain professionalism and composure under pressure, ensuring a high standard of service delivery is provided consistently
• 24/7 service with shift work including nights, this can fall on weekends, public holidays, Christmas and birthdays
• Understanding that you will not be able to find out the outcome of the patient and move onto another call quickly

Qualifications

(PLEASE ENSURE YOU UPLOAD A CV WITH YOUR APPLICATION TO BE CONSIDERED FOR THIS ROLE)

For more information, please contact Melanie Johnson, Recruitment Advisor at 0800STJOHN ext 8282 or at melanie.johnson@stjohn.org.nz for a confidential discussion
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.
If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero

As an Emergency Medical Dispatcher - Call Handler you will take & triage incoming emergency calls using a scripted system, along with other key duties:

• Take emergency calls and provide calm, empathetic, and efficient assistance to callers in highly stressful and sensitive situations
• Collect and input crucial information quickly & accurately into our ProQA system which will help prioritise and dispatch the appropriate medical resources
• Often deal with emergency situations such as scripted instructions for CPR, childbirth and bleeding control.
• Maintain professionalism and composure under pressure, ensuring a high standard of service delivery is provided consistently
• 24/7 service with shift work including nights, this can fall on weekends, public holidays, Christmas and birthdays
• Understanding that you will not be able to find out the outcome of the patient and move onto another call quickl