Emergency Recovery Coordinator (ERC)-Business Development at Paul Davis Restoration & Remodeling of North Atlanta

Norcross, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

100000.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue Generation, Consulting, Community Awareness, Relationship Building, Active Listening, Mitigation Work, Presentation Skills, Organizational Skills, Technology Proficiency, Time Management, Stress Management, Fast-Paced Environment Adaptability, Self-Motivation, Communication, Planning, Customer Loyalty

Industry

Construction

Description

Position: Emergency Recovery Coordinator (ERC) Reports To: General Manager or Owner What does an ERC with Paul Davis do? Serve your community when it needs it the most Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events Cooperate with public emergency response agencies and private entities Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer Participate in restoration related community awareness events and programs Proactively searches for, acts upon potential opportunities ERC’s work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERC’s are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider – our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset. Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement. Vision: To provide extraordinary care while serving people in their time of need Mission: To provide opportunities for great people to deliver Best in Class results Why the Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The ERC will develop a positive and trusting relationship with the property owner. Team Compensation and Benefits: Ongoing Leadership Development Program and industry events One on One mentorship Three months of structured training to learn the Paul Davis Way Access to Paul Davis University and regular training opportunities Cell phone and computer provided by the company Company vehicle and gas reimbursement PTO and sick days with a flexible schedule Base + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to earning potential. Team Qualifications (Requirements): Ability to clearly deliver truth and give certainty when property owners need it most Proficient with a variety of current technology Career emphasis on learning and continuing education Sound planning and organizational skills Excellent communication and presentation skills Valid Driver’s license and satisfactory driving record required Relevant experience Role on the Team (Job Functions): Be familiar with assigned territory Responsible for educating the customer on products or services and effectively articulate the use and need Monitors interprets and responds to lead sources Establish and maintain positive relationships in the local community Volunteer non-operational time to related community events On-call 24/7 to include weekends and holidays as scheduled Marketing Achieve and remain current in required certifications Provide emergency recovery kits and services to the impacted property owner Support franchisee and franchisor organizational mission, vision, and value statement Skills Desired of Team Member: Self-motivated to get results Loves working people in need of assistance Is organized, but flexible. Must be able to prioritize and manage time Excellent communication skills Thrives under high-stress situations Enjoys working hard in a fast-paced, dynamic environment Servants heart to take care of others Are you Paul Davis? Before You Can Take the Field: Working Conditions and Physical Requirements: The physical environment requires the employee to work in all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds. We support and hire Veterans and we are an Equal Opportunity Employer!

Responsibilities

The Emergency Recovery Coordinator generates revenue by consulting with property owners impacted by emergencies like fire or water damage, while cooperating with public and private emergency response agencies. This role involves building customer loyalty, participating in community awareness events, and proactively seeking new opportunities within the assigned territory.