Emergency Relief Assessor at The Salvation Army

Hobart, Tasmania, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Emergency Relief Assessment, Compassion, Active Listening, Needs Assessment, Referrals, Advocacy, Client Record Keeping, Risk Identification, Service Improvement, Judgment, Empathy, Complex Situation Handling, Case Management, Contact Centre Experience

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters When life throws curveballs, you could be the person who helps someone catch their breath again. As an Emergency Relief Phone Assessor, you’ll be a calm, compassionate guide for individuals and families facing financial hardship — listening to their story, assessing their needs, and opening doors to practical support when it matters most. This is heart-led work with real impact. No two days are the same, and every conversation counts. This is a full-time position based in Hobart, with the option of hybrid work arrangements. The salary is aligned with SCHADS Award Level 3. How you will make an impact: Create safe, respectful spaces for community members through thoughtful interviews and Emergency Relief assessments, aligned with Doorways guidelines Use your judgement and empathy to determine the right assistance, in line with Doorways standards of practice Be a connector — linking people to the right services through referrals and advocacy, both within The Salvation Army (TSA) and the wider community Tackle complex situations with confidence, escalating matters when needed to ensure people don’t fall through the cracks Keep things tight behind the scenes by maintaining accurate, up-to-date client records using TSA systems, including SAMIS Keep an eye on wellbeing and safety by identifying and reporting risks early Help shape better services by spotting gaps and sharing ideas that improve how support is delivered What you will bring: A minimum Certificate IV in Community Services or a related field (Diploma? Even better) Real-world experience in the community services sector A genuine respect for diversity and experience supporting people from culturally and linguistically diverse backgrounds The ability to thrive in a fast-paced environment and stay cool under pressure (contact centre experience is a big plus for Phone Line ER Assessors) A current and valid Working with Children’s Check and ability to undergo a background check What we offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Flexible working conditions Health, fitness and financial discounts / benefits Paid parental leave - 12 weeks Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career which has positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service. Opportunity for career development. An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution How to Apply If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

The role involves creating safe spaces through thoughtful interviews and Emergency Relief assessments aligned with guidelines, using judgment to determine appropriate assistance based on standards of practice. Responsibilities also include connecting people to internal and external services through referrals and advocacy, and maintaining accurate client records.