ABOUT US

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall’s assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

EXPERIENCE AND REQUIREMENTS

• Engaging ‘people person’ with the ability to demonstrate empathy
• Proven experience in customer service and exceptional listening skills
• Excellent resilience
• Computer literate, ability to pick up new systems quickly and accurate typing skills
• First aid certificate, or willing to get one
• A team player who will add to our already amazing workplace culture
• Someone who is looking for the long-term career stability that we can provide

PURPOSE OF THE ROLE

We have a full-time 40 hour per week role available where you’ll be part of a unified team of operators supporting a wonderful group of clients. This role supports our clients by working permanent overnight shifts. The position is an over the phone client-facing role, which is vital for us to provide the excellent customer service and response support our clients require.

RESPONSIBILITIES

• Be the first point of contact for our clients with their medical alarms
• Answer a variety of medical alarm activations, from emergency assistance calls to general testing and troubleshooting
• Notify the emergency services when required and communicate critical details that could save a life
• Follow important protocols and administration requirements
• Provide reassurance and peace of mind to our clients and their family members