POSITION OVERVIEW

We are seeking a dedicated Emergency Service Coordinator to join our client’s team in Harrisburg, PA. This critical role involves coordinating emergency response services for property restoration projects, ensuring rapid deployment of resources, and maintaining exceptional customer service during crisis situations. The ideal candidate will thrive in a fast-paced environment and possess strong organizational and communication skills.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; Associate’s degree preferred
• 2+ years of experience in emergency services, dispatching, or customer service
• Experience in property restoration, construction, or related field preferred
• Previous experience with emergency response coordination highly valued

SKILLS & COMPETENCIES

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite and database management systems
• Ability to work under pressure and make quick decisions
• Strong problem-solving and critical thinking skills
• Customer service oriented with professional demeanor

TECHNICAL REQUIREMENTS

• Familiarity with restoration industry software (Xactimate knowledge preferred)
• Basic understanding of water damage, fire damage, and mold remediation processes
• Knowledge of insurance claim procedures and documentation requirements
• Ability to read and interpret floor plans and property assessments

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods while coordinating services
• Manual dexterity for computer work and documentation
• Clear verbal communication for phone-based customer interactions
• Ability to work in various environmental conditions during field visits

ADMINISTRATIVE DUTIES

• Schedule and dispatch crews for emergency and non-emergency services
• Prepare work orders, estimates, and service reports
• Track job progress and update customers on project status
• Maintain detailed documentation in company management systems
• Process invoicing and coordinate with accounting department