Emergency Services Manager - Restoration

at  ARS Global Emergency Management

ARS / Global Emergency Management is a proud leader in disaster mitigation and property restoration. With a commitment to quality and over 60 years of experience, we are dedicated to meeting the needs of insurers, agents, brokers, and most importantly, the policy holder. We serve property owners of all types with restoration services resulting from WATER, FIRE, STORM and other event driven disasters.
We are on an exciting journey of transformation and growth. We offer a competitive salary, an extended health plan including medical, dental and vision. Our other benefits include a company RRSP program, an employee assistance program, educational assistance, professional development and internal growth opportunities. If you have what it takes to be our Emergency Services Manager and this sounds like a perfect match, we would love to hear from you!

POSITION OVERVIEW:

The Emergency Services Manager is accountable for planning, executing, and managing all aspects of the projects to which they are assigned. The Manager will strive to ensure customer service, productivity and financial objectives are driven to a standard of excellence for field operations through regular coaching and collaboration with team members as well as third party sub-contractors.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• 5-7 years or work experience in the Construction/Restoration industry
• IICRC (WRT, FSRT) is required
• IICRC (Odour, Applied Structural Drying, Applied Microbial Remediation technician) is an asset
• Experience with site-specific safety plans
• Extensive knowledge of construction trades
• Proven ability to manage, coach and mentor team members
• Ability to read and interpret construction plans and documentation provided by consultants
• Strong working knowledge of construction theories and Ontario Building Code
• Ability to work safely and efficiently within a team environment or independently
• Excellent critical thinking, decision-making and problem solving skills
• Ability to multi-task, meet deadlines and work in a fast-paced environment
• Entrepreneurial attitude and resourceful
• Comprehensive understanding of customer service, principles, and practices
• Periodic travel may be required

• Manage all aspects of emergency claims (coordination of resources, executing, quality control and monitoring)
• Coordinate, with urgency, the arrival to a claim, catalogue current state, conduct a thorough inspection of the site and define scope of work for execution in collaboration with Project Lead.
• Ensure supplies and equipment are available to facilitate efficient and effective response to a loss
• Coach and manage a team of technical professionals to maximize their timely performance, engagement and achievement of objectives
• Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of field services team through goal setting, observation, coaching and reviews
• Partner and collaborate with other stakeholders to continually improve team performance
• Establish and maintain good housekeeping processes to ensure a safe and non-cluttered worksite
• Safeguard all ARS property and equipment and maintain accurate inventory at the site (ie. Secure storage facility)
• Demonstrate and support the understanding and practical application of safety principles and best practices; safe working environments, as well as the safe responsible operation of machines and equipment
• Provide communication on the progress of work completed within a given work day to ARS project team
• Provide reports for analysis and review
• Ensure attention to detail and keen sense of safeguarding the client’s property and information
• Assist in resolving any conflicts with clients and subcontractors, ensuring customer satisfaction is achieved
• Ensure the compliance tasks are executed with a sense of urgency in a manner that aligns with standard operating procedures
• Take emergency calls on rotation to provide 24/7 customer service
• Regularly review the performance of subcontractors and address any issues that arise
• Must be able to work evenings and weekends as per the needs of the business (with availability for on call rotation)