Emergency Services Project Manager at Rainbow Restoration of Chesapeake

Portsmouth, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Water Mitigation, Mold Remediation, Adjuster Relationship Management, Xactimate, Documentation, Customer Communication, Budget Management, Scope Building, Moisture Documentation, Board-up Services, IICRC Standards

Industry

Janitorial Services

Description

EMERGENCY SERVICES PROJECT MANAGER Rainbow Restoration of Chesapeake | Portsmouth, VA Hampton Roads — Chesapeake, Portsmouth, Suffolk, Virginia Beach Full-Time | In-Person ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Are you the person who owns the job — or the one who hands it back? We are not looking for someone to fill a seat. We are looking for someone who takes a water-damaged, mold-affected, or boarded-up property and does not stop until it is documented, dried, cleared, billed, and the customer is taken care of — without being chased, prompted, or managed every step of the way. If that describes how you already operate — or how you have always wanted to work but have not had the structure to do it — keep reading. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHO WE ARE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Rainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands — national systems, local accountability. We do not offer a job. We offer a career with structure, clear expectations, and room to advance for the right person. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ YOUR PERFORMANCE OBJECTIVES ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ These are the outcomes you will be measured against. Achieve these and you keep the job — and you advance. - Scope packages submitted within 24 hours of every inspection — complete enough that the estimator can write a full estimate without calling you - All project communication owned directly: customer, adjuster, property manager, and subcontractors — you do not delegate relationships - Water mitigation and mold jobs billed timely after equipment pull and clearance receipt; board-up billed same day as job completion - Documented adjuster contact at every drying threshold and authorization trigger — minimum every 48 hours on active insurance jobs - Customer educated and communicated with throughout the entire mitigation process - GP targets hit by job type; your number is known before the production meeting, not at it - Every water job with mold indicators flagged, documented, and a mold scope conversation initiated — you do not wait to be told ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ DAY TO DAY ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ - Inspect water, mold, and board-up losses; build complete scope packages within 24 hours - Own all adjuster communication: authorizations, drying updates, and supplement submissions - Call every customer within 4 hours of inspection with findings, next steps, and your direct contact - Run mold jobs from protocol kick-off through IH coordination and clearance - Release board-up billing packets on-site the same day the job is complete - Brief and develop the lead tech — written feedback on documentation quality weekly - All job management systems and production dashboards current before end of every shift ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHO THRIVES HERE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ We are open to three types of candidates: PROVEN — You have managed water, mold, and board-up losses, owned adjuster relationships, and have a track record you can point to. EMERGING — You have field restoration experience and early success but have not yet carried a full PM load. You learn fast and want the structure to level up. POTENTIAL — You may not have the title yet, but you have the attitude, work ethic, and instincts. You are the lead tech ready for the next step. Non-negotiable at every level: ownership mentality, detail discipline, GP awareness, communication ownership, composure under pressure, and openness to direct accountability. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ QUALIFICATIONS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ - 2+ years in water mitigation, mold remediation, or restoration project management (customer-facing and documentation responsibility, not just field labor) preferred - Direct adjuster relationship management experience: authorizations, supplements, drying approvals - IICRC WRT preferred at hire; ASD and AMRT preferred - Job management software, moisture documentation tools, Microsoft 365; Xactimate at review level - Valid Virginia driver's license, clean record; ability to pass background and drug screening ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE OFFER ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ - Base salary commensurate with experience; range discussed at interview - Performance bonus tied to GP targets, billing cycle time, and documentation quality - Health, vision, and dental insurance - Paid time off, paid holidays, and 401(k) - Company vehicle or vehicle allowance - Paid IICRC certification path - Structured 30/60/90-day onboarding plan — clear expectations from Day 1 - Advancement path as the company grows - Monday–Friday; after-hours emergency required ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ OUR HIRING PROCESS (2–3 weeks from application to offer) ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Step 1: Apply here — answer all qualifying questions in full Step 2: Resume review Step 3: Phone Conversation #1 — process overview and confirmation Step 4: Pre-hiring assessment Step 5: Positive Intelligence assessment Step 6: Essay questions — 3 to 5 questions submitted within 48 hours Step 7: Phone Conversation #2 — schedule recorded 30-minute video interview Step 8: Face-to-face group interview and company tour (2–3 finalists) Step 9: Paid working interview (4–8 hours) + lunch or coffee debrief Step 10: Written offer letter ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ We will not settle for someone who almost fits. We will wait for the right person. Apply now. Answer every question.

Responsibilities

Manage the end-to-end restoration process for water, mold, and board-up losses, including inspections and scope creation. Own all communications with customers, insurance adjusters, and subcontractors to ensure timely billing and project completion.