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Emergency Solutions Case Facilitator at Northeastern Center Inc

Auburn, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

24.04

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Intervention, Community Liaison, Telephone Interaction, Face-to-Face Interaction, Telehealth Interactions, Follow-up Action, Relationship Management, Peer Support, Driving

Industry

Individual and Family Services

Description

The Emergency Solutions Case Facilitator operates as a team member under the supervision of the Emergency Solutions Team Manager. Primary job duties include 24/7/365 on-call for crisis intervention services and acting as community liaison between Northeastern Center and referral sources. On call services include telephone, face-to-face, and telehealth interactions with clients. Follow-up action on previous emergency calls and maintaining positive working relationships with referral sources (hospitals, nursing homes, etc.) are other essential tasks. A Bachelors Degree related to mental Health and lived experience is required. Lived experience is defined as either a personal experience in their own recovery form mental health or substance use or direct experience supporting a loved one in their recovery journey. Certified Peer Support Professional Certification (Must be obtained within 90 days of hire). Must possess a valid drivers license Education: Bachelor’s Degree related to mental Health; Certified Peer Support Professional Certification (Must be obtained within 90 days of hire) Experience: Must meet OBHP requirements. Two years’ experience in mental health or community services preferred. Lived Experience Requirement This position requires the applicant to have lived experience, defined as either (1) personal experience in their own recovery from a mental health condition or substance use disorder, or (2) direct experience supporting a loved one in their recovery journey. Licensure/Certification: Certified Peer Support Professional Certification (Must be obtained within 90 days of hire). Must possess a valid state issued drivers license. Second shift, Full time: 2p to 10p, Monday-Friday, On Call rotating. Salary based on experience. Excellent benefits. EOE

Responsibilities

The Case Facilitator provides 24/7/365 on-call crisis intervention services, including telephone, face-to-face, and telehealth interactions with clients. Essential tasks also involve acting as a community liaison between the center and referral sources, and performing follow-up actions on previous emergency calls.