The role is designed to provide hands-on experience in technical support and IT operations. The IT Support Engineer will assist in troubleshooting system, hardware, and software issues, ensuring seamless IT support for end-users. This role involves monitoring and analyzing IT Helpdesk data to identify recurring technical challenges and training needs. Additionally, the trainee will contribute to IT infrastructure projects, gaining exposure to deployment and implementation processes.
Technical Support & Troubleshooting
· Provide Level 1 and Level 2 technical support for computer systems, software, and hardware issues.
· Respond to employee queries, run diagnostic programs, and guide end-users through problem resolution.
· Install, modify, and repair computer hardware, software, and peripherals.
Helpdesk & IT Administration
· Act as an IT Help Desk representative, ensuring all queries are addressed efficiently.
· Maintain and update IT Helpdesk records, tracking issues and resolutions.
· Monitor IT Helpdesk data to identify recurring issues and training needs.
User Training & Support
· Provide training and guidance to end-users when needed.
· Educate employees on IT best practices and security protocols.
IT Asset & Infrastructure Management
· Maintain asset records for end-user IT equipment.
· Assist in IT infrastructure projects during deployment and implementation phases.
· Support computer clean-up, recycling, and proper disposal of old equipment.
General IT Support & Customer Service
· Provide administrative support to the IT function.
Deliver high-quality customer service to ensure a smooth IT experience for employees.
Job Type: Full-time
Pay: Up to AED10,000.00 per month

Application Question(s):

• Do you have UAE Family book?

Please refer the Job description for details