• The Emory
• Guest Experience and Services
• Full time
  A fantastic opportunity has arisen for a passionate and motivated Emory Assistant to join the opening Guest Liaison team at The Emory.
  The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group’s global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor.

ENTRY REQUIREMENTS

Successful candidates for the Emory Assistant opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service.
We anticipate applicants will have previous experience in a similar role, and will have worked in a luxury hotel environment.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

MEMORABLE EXPERIENCES

• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.

MAIN DUTIES & RESPONSIBILITIES

As an Emory Assistant you will work discreetly to follow the “guest journey” and coordinate with all relevant departments to create a flawless and hassle-free guest experience.

MAIN RESPONSIBILITIES OF THE ROLE INCLUDE BUT ARE NOT LIMITED TO:

• Assist Guest Services Team with arrival and departure process, ensuring a seamless and discreet service.
• Assist the Guest Liaison Team with organising unpacking and packing via the Valet team of guest luggage.
• Continue developing and updating guest profiles by noting preferences, logging and communicating with colleagues to define and enhance the service offering.
• Work alongside the Guest Services Team to coordinate arrivals and departures.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards at all times.