EMOTIONAL CARE & PATIENT EXPERIENCE COORDINATOR

• Bilingual in Cantonese/Mandarin & English | Social Work or Psychology Background Preferred
• Hybrid Emotional Support * Treatment Coaching Role
• $28–$38/hour | Part-Time or Full-Time (11:30 AM – 5:30 PM, 3 to 4 weekdays)
• Optional Add-on: Saturdays (9.30 AM - 2:30 PM)
• Cantonese and/or Mandarin fluency a strong asset (please specify)
  

  - No dental or orthodontic experience required – and often preferred!

WE’RE SEEKING A WARM, EMOTIONALLY ATTUNED, AND SYSTEMS-MINDED TEAM MEMBER TO JOIN US AS OUR EMOTIONAL CARE & PATIENT EXPERIENCE COORDINATOR.

This unique and newly created role blends emotional support, front desk coordination, and patient motivation coaching. If you’re a compassionate person with social work or psychology training—and enjoy helping emotionally overwhelmed people feel understood and confident—this could be an excellent fit for you.
You’ll be working alongside our lead orthodontist and engineering-trained manager to build upon a patient care experience where both feelings and function matter.

CLINIC FLOW & EXPERIENCE TRACKING (~30%)

• Track high-need patients and identify moments to “surprise and delight”
• Join end-of-day wrap-ups to flag wins and follow-up needs
• Collaborate with leadership to refine systems and support smoother daily flow
  

  - Liaise between front desk, clinical team, and treatment coordinators to ensure alignment

PLEASE EMAIL US YOUR RESUME ALONG WITH A SHORT NOTE INCLUDING:

• Your available days (especially whether Saturdays are possible)
• Whether you’re seeking part-time or full-time hours
• A few words about any past dental or orthodontic experiences you’ve had — positive or negative! (It’s a great way for us to get to know you.)

ROLE OVERVIEW:

As the emotional bridge between our clinical team, front desk staff, and patients, you will:

• Provide empathetic support to patients and families navigating anxiety, indecision, or burnout during orthodontic treatment
• Help encourage consistency in treatment compliance—aligner wear, elastics, brushing, appointments
• Support families facing life stressors (e.g., academic pressure, divorce, perfectionism)
• Attend consults with the doctor to support emotional clarity and follow-up
• Prepare tone-sensitive scripts, email summaries, and progress notes

COULD THIS ROLE BE A FIT FOR YOU?

• You love helping people feel safe and understood, especially in high-stress moments
• You’re not afraid to sit with big feelings — and help translate them into next steps
• You bring both empathy and structure to how you work with others
• You’re seeking a long-term role where you can make a meaningful impact, part-time or more
  

  - You’re curious, coachable, and excited to learn a new (clinical) space with full support