ABOUT US

Springboard’s mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.
We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

EDUCATION:

• Post-secondary diploma/degree in social work, career development, vocational rehabilitation, or a related field.

EXPERIENCE:

• 2+ years in employment counselling, case management, or workforce development.
• Proven ability to work with diverse populations and individuals facing employment barriers.

Skills

• Strong written and verbal communication.
• Proficiency in MS Office and case management systems.
• Excellent problem-solving and organizational abilities.
• Fluency in Bengali is required to support client communication, facilitate workshops, and provide culturally appropriate services.

Preferred Qualifications

• Certified Career Development Practitioner (CCDP).
• Multilingual skills (e.g., Spanish, Mandarin, Russian, Arabic).
• Knowledge of local labor markets, employment programs, and inclusive hiring practices.
• First Aid/CPR certification.

What Success Looks Like in This Role

• Consistently meet or exceed Job Starts and other KPIs.
• Foster strong, trusting relationships with clients, employers, and other stakeholders
• Facilitate impactful outreach that drive measurable outcomes.
• Deliver accurate documentation and reports, demonstrating program success.
• Achieve targeted outcomes for inclusion groups, ensuring equitable opportunities for all clients.

• Consistently meet or exceed Job Starts and other KPIs.
• Foster strong, trusting relationships with clients, employers, and other stakeholders
• Facilitate impactful outreach that drive measurable outcomes.
• Deliver accurate documentation and reports, demonstrating program success.
• Achieve targeted outcomes for inclusion groups, ensuring equitable opportunities for all clients