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eMPF Centre Executive at hktservice

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Team Spirit, Mobile Applications, Online Application Processes, Computer Systems, MPF Enquiries, Complaint Resolution, eMPF Accounts Management, Counter Services, Daily Operations Management

Industry

Software Development

Description

Responsibilities Provide counter services to walk-in and pre-booked customers at the service centre Handle and resolve MPF / eMPF enquiries and complaints effectively Assist customers in registering and managing their eMPF accounts using tablets or self-service kiosks Deliver customer services in accordance with company policies and regulatory requirements Manage customer flow and ensure smooth daily operations of the service centre Requirements Form 5 or above with frontline customer service or counter service experience preferred Minimum 1 year of customer service or frontline experience Good communication skills with patience, attention to detail and strong team spirit Familiar with mobile applications, websites and online application processes Able to use computer systems to check and verify information Fluency in English or Mandarin is an advantage Fresh Graduate will also be considered

Responsibilities

The eMPF Centre Executive is responsible for providing counter services to customers and resolving MPF/eMPF enquiries and complaints. They assist customers in managing their eMPF accounts and ensure smooth daily operations at the service centre.