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eMPF Centre Executive at hktservice

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Counter Experience, Communication Skills, Presentation Skills, Frontline Experience, Mobile Applications, Webpage Usage, Online Application Forms, Team Play, Back-office System

Industry

Software Development

Description

Working Locations: 灣仔 / 尖沙咀 Wan Chai / Tsim Sha Tsui Working Hours (5.5 days work): Mon to Fri 09:00-18:00; Sat 09:00-13:00 Your role: Provide counter service to walk-in and pre-booked customers at service centre Solve MPF related enquiries and complaints effectively Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public Perform services according to company rules and relevant regulatory requirements To succeed in this role: Form 5 or above with customer service / service counter experience Fresh graduates with good communication skills are also welcome Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites) Good communication and presentation skills and frontline experience Patient and enjoy team play Familiar with checking customer profile with back-office system Fluent in English or Mandarin is a plus

Responsibilities

The role involves providing counter service to customers at a service center, addressing inquiries and complaints related to MPF (Mandatory Provident Fund). Additionally, the executive will educate the public on digitalization methods for MPF account management using tablets and kiosks.