Job description

SOME CAREERS SHINE BRIGHTER THAN OTHERS.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

KNOWLEDGE / EXPERIENCE

• Graduation degree is a must – to secure a UAE Visa and Work Permit
• A full understanding of the Wealth and Personal Banking products (propositions) and services and the ability to communicate this effectively to customers
• Proven experience selling to and working with high net worth individuals
• Knowledge of developing a networking strategy and proven ability to achieve sales targets
• Knowledge of competitor activity and propositions
• Strong communications and interpersonal skills
• Strong negotiation skills
• Excellent organizational skills
• Good team player
• Excellent analytical and problem solving skills
• Effective / seamless handover of customer relationships to those with appropriate skills to manage them
• Capacity to inspire trust
• Customer service ethic

The Employee Banking Team Leader will be responsible to manage a team that will be focused on achieving overall business Annual Operating Plan in terms of Sales & Revenue across all core products within the sector they have been allotted; this includes the growth in terms of soliciting quality New to Bank business & cross selling relevant products. In addition to Sales & Relationship management, the job holder provides inputs in product enhancement, performance and product strategy within the operating environment to lead & maximize profitable sales growth of business in terms of acquisition and providing superior customer experience.

• Meeting Annual Operating Plan targets
• Develop strategies to achieve targets by efficiently managing, developing and supervising a team within a particular sector
• Ensure the teams meets group standards of Customer service, Compliance and technical knowledge through ongoing training and accreditation
• Build high standards of external & internal customer service, efficiency & productivity in line with strategic & operating objectives
• Support other cross line businesses within the Wealth Personal Banking world such as Jade, Premier, Mortgage, Auto, Wealth
• Work closely with the Corporate Account Managers in designing and building sales and distribution strategy for all Approved Employers List companies under their assigned territories and providing the team with a competitive edge
• Work individually on a portfolio along with the team and drive efforts to improve penetration across companies within their portfolio
• Encourage teams to work on listing new companies within their sector and drive the momentum that will help in achieving their targets.
• Develop a Training pathway and Career progression plan for the team
• Ensure robust Activity management system in place in line with Retail Incentive Framework guidelines
• Maintain Internal control standards, including timely implementation of internal and external audit point

IN THIS ROLE, YOU WILL:

The Employee Banking Team Leader will be responsible to manage a team that will be focused on achieving overall business Annual Operating Plan in terms of Sales & Revenue across all core products within the sector they have been allotted; this includes the growth in terms of soliciting quality New to Bank business & cross selling relevant products. In addition to Sales & Relationship management, the job holder provides inputs in product enhancement, performance and product strategy within the operating environment to lead & maximize profitable sales growth of business in terms of acquisition and providing superior customer experience.

• Meeting Annual Operating Plan targets
• Develop strategies to achieve targets by efficiently managing, developing and supervising a team within a particular sector
• Ensure the teams meets group standards of Customer service, Compliance and technical knowledge through ongoing training and accreditation
• Build high standards of external & internal customer service, efficiency & productivity in line with strategic & operating objectives
• Support other cross line businesses within the Wealth Personal Banking world such as Jade, Premier, Mortgage, Auto, Wealth
• Work closely with the Corporate Account Managers in designing and building sales and distribution strategy for all Approved Employers List companies under their assigned territories and providing the team with a competitive edge
• Work individually on a portfolio along with the team and drive efforts to improve penetration across companies within their portfolio
• Encourage teams to work on listing new companies within their sector and drive the momentum that will help in achieving their targets.
• Develop a Training pathway and Career progression plan for the team
• Ensure robust Activity management system in place in line with Retail Incentive Framework guidelines
• Maintain Internal control standards, including timely implementation of internal and external audit points

Requirements