START DATE: 7TH JULY 2025

Are you looking for a new and exciting career and able to start early July?
We are looking for an ambitions Retirement Co-ordinator / Customer Executive to join our HUB team, delivering an exceptional and friendly service. If you have a passion for customer service, have good attention to detail & can adapt your style for the best outcome of our customer, come join us at The HUB Group.
Our Employee Benefits Retirement Co-ordinators / Customer Executives play a pro-active part in delivering a high standard of service to our corporate customers and their employees, ensuring the best and right outcome for them completing the retirement journey through our Corporate Retirement service. This is a dual role where you will spend 50% on administration and 50% contacting customers over the phone, to guide our customers in getting their pension funds from the current scheme to their new provider. A full induction and training programme is offered, enabling you to deliver a great customer experience.
Salary: £25,960 plus career progression salary increases & discretionary bonus
Location: Belfast City. Office based then hybrid
This is a full time, permanent position at 35 hour week, Monday - Friday 9am-5pm, Initially this is office based, however once probation period is complete, the role is then offered on a hybrid model (50% in the office)

MORE ABOUT WHAT YOU WILL BE DOING:

As an Employee Benefits Retirement Co-ordinator, you will be follow the paper based journey and be involved in both the administration and customer contact via phone, supporting their journey of getting their pension funds from the current scheme to their new provider.
You will take ownership of specific customer/partner/provider issues or queries and work to find a resolution in a timely and appropriate manner. The role requires a high level of attention to detail whilst taking information from customers/partners/providers and inputting across multiple systems. An ability to identify and adapt your approach for vulnerable customers who my require additional explanations or repetition of information is also key.
A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.

To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following

• Experienced in providing excellent customer service, both over the phone and in a post-sale or administrative environment.
• Good phone skills – experience speaking to customers over the phone
• Great active listening and interpersonal skills with the ability to communicate at all levels
• Strong attention to detail and accurate reporting of customer information
• Results orientated and able to work under pressure to achieve objectives within agreed timescales, without compromising the quality of service provided.
• Extremely organised, with the ability to make intelligent decisions when faced with competing priorities and fluctuating workloads.
• Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems
• Work under pressure to achieve objectives within timescales, without compromising accuracy and quality
• GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Math